You will need to hold a valid SIA License
You must have an excellent level of communication. Good command of the English language and written skills as you will be interacting with passengers on a daily basis and completing incident reports which could be used in court.
To be active, enthusiastic and approachable is a must, you will be engaging with the general public, answering their questions and providing an excellent level of service.
A desire to help people, deliver a pro-active level of customer service
Excellent at conflict management and able to diffuse situations appropriately.
Experience in a tram or railway environment is desirable although not essential.
Be able to satisfy British Transport Police screening & vetting requirements.Compulsory:
Resident in the UK for a period of 3 years or more
Eligible to work full time in the UK without restrictions.
Please also be aware that you will be asked to declare all previous convictions and cautions, including spent convictions and driving offences.
British Transport Police vetting policy means that if you perform Special Constable duties you will not be able to retain this voluntary role at the same time as performing a Railway Safety Accredited Role.Please do not apply for this role unless you:
Are able to comply with the British Transport Police vetting standards as per the guidance provided.
Are unable to provide a full 5 year's of work history without gaps.
Are unable to be flexible to work a variety of shifts across 7 days (shifts structured to cover early morning to late at night).Core duties and responsibilities of a Travel Safe Officer
Report and take appropriate action when dealing with crime and anti-social behaviour on the NTL network in accordance with company policy and Railway Byelaws.
Conduct on train patrols on designated routes as directed by the Management team.
Undertake and record all security searches as defined by the TRANSEC regulations where applicable
Actively engage with staff and customers providing exceptional customer service.
Operate within the law at all times, and professionally deal with any individual who refuses to act in accordance with the Railway Byelaws and Conditions of Carriage.
Proactive manner in the performance of your duties whilst maintaining your personal safety at all times. Where necessary, calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties
Manchester, Greater Manchester
Offerd Salary0- £15,000