Tenancy Sustainment Officer

Job Overview

ASE Recruitment have a fantastic opportunity for candidates with experience in housing management to work for a leading Housing Association in the Bolton area as a Tenancy Sustainment/Support Officer.

This role will be on a temporary on going basis with a view to become permanent for the right candidate.

To be successful in the role as a Tenancy Sustainment Officer you will have a basic knowledge and understanding of the needs of the client group; knowledge and practice in housing and tenancy management in relation to statutory obligations, and a track record in effective tenancy management, particularly voids and arrears management.

Responsibilities will include:
•Coordinating tenancy management and rent collection
•Ensuring all housing management income is collected effectively
•Processing and managing the referrals of housing applications ensuring fair access
•Managing rent arrears and maintaining rent payments
•Supporting residents and service users with rent payments, housing applications
•Ensuring all accommodation is available for use and void turnaround time is minimised

Essential Skills
•Track record in effective tenancy management, particularly voids and arrears management
•A track record of effective tenancy management
•A good understanding of current housing law, regulation and best practice.
•A sound understanding of Housing Benefit regulations and welfare reform.
•Previous experience of working with vulnerable clients

Applicants must demonstrate previous experience of working with a supported accommodation setting, with a sound understanding of social housing and supporting vulnerable residents and service users

An immediate start can be offered subject to satisfactory references and an Enhanced Disclosure through the Disclosure and Barring Service.

37.5 hours a week Monday to Friday working to a rota


Plus accruing holiday pay

Bury, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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