The Open University is looking to recruit full time Student Recruitment and Support Advisors, within their Student Recruitment contact centre based in Wythenshaw, Manchester. These roles will commence on Monday 5th May and run until to 30th September 2021. Full commitment to the length of the contract is required. This role is full time working 37 hours a week, paying £10.46ph. The pay will increase after a completion of 12 weeks probation to £11.09ph.
This role will be office based with some homeworking and the current opening hours are 8:00 – 18:00 Monday to Friday. There are no late or Saturday shifts at present, however this could change. If the requirement is to introduce a shift pattern, taking into account 8pm finishes and Saturday working.
The role involves providing proactive support and information to enquirers and students on all aspects of registration and to subsequently reserve and register students, whilst adhering to service policy and practice. We also support students studying with us, by providing information and triaging queries to other departments within the university, where appropriate. The role involves significant telephone work (both inbound and outbound) as well as email, letter, webchat and other mediums as necessary. We also make use of computerised database systems to maintain student, company and enquirer details.
This role involves an initial 3 weeks full time training until Friday 23rd July 2021. Once training is completed there will be an expectation for you to work in the office for a minimum period of 4 weeks, to consolidate your learning.
The 3-week induction training for this role will be conducted online from home. You will be fully supported by a Trainer while you attend this programme, along with up to 12 other people, who will form your virtual training group. You'll be able to see and communicate with your group throughout training, so you'll need to be either already comfortable with, or at least open to interacting with others via a webcam. Throughout training normal office hours will apply and no annual leave is allowed during this period. Your equipment (laptop, mouse, keyboard, USB hub, headset & screen) will be provided and sent to your home address.
In order to be able to undertake the role fully from home, you will require broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. This is an essential requirement to be put forward for an interview. You can test your speeds at the below site:
There is minimal annual leave available for the first 3 weeks after training, due to the high levels of support provided to enable new starters to embed their knowledge.
Finally, in relation to annual leave, there is no leave permitted during our busiest weeks of the year for final enrolment and registration day which is from Monday 30th August upto Friday 17th September.
We are working to a specific recruitment process for this role and this is as follows: – Data entry assessment First Stage Telephone interview by Manpower Consultant Interview with two Open University Team Managers via Microsoft TEAMS, Skype or Zoom
If you are interested in the role or require any more information, please email an up to date cv to we look forward to hearing from you. Please note not Applicants will get a response due to the high volume of applicants for this role.
Wythenshawe, Greater Manchester
Offerd Salary0- £15,000