Senior Registration Operations Administrator

Job Overview

The purpose of this role to provide oversight of the registration team to ensure registration items are processed, checked, and sent in line with the company/team objectives, SLA’s and scheme particulars whilst also ensuring adherence to relevant internal procedures and policies external FCA requirements, GDPR, Anti-Money Laundering and ISA rules.

Previous experience in a Transfer Agency role, dealing with legal documents including but not limited to: Trust Deeds Death Certificates & Probates, Marriage Certificates. Regulatory knowledge and development skills supporting, Anti-Money Laundering and Know Your Customer.

This role will initially be home based with a view to returning to their offices in Bolton when possible.

Basic salary up to £24,000 depending on experience, plus annual bonus, 34 days holidays, exceptional benefits package, and excellent career progression.

Candidate Skills

* Previous experience in a supervisory role as well as complaint handling experience, would be beneficial.

* Regulatory knowledge and development skills supporting client assets in particular, client money rules and mandates.

* Completed or working towards other industry relevant qualifications such as IOC.

* Ability to exercise judgement within defined practices and procedures to determine appropriate actions with minimal guidance.

* Highly numerical, strong attention to detail with excellent written and verbal communication skills

* Accurate data inputting skills and good working knowledge of Microsoft Excel and MS Word

* Ability to prioritise your workload and work to strict deadlines.

* Excellent written and verbal communication skills with the ability to problem solve and deal with complex queries.

* Able to work as part of a team with a positive attitude to learn quickly and develop within this role and make a positive contribution to both the team and company.


* Encouraging contribution and ideas from team members on where areas can be improved and, if necessary, finding and communicating a solution in collaboration with the team and its managers.

* You will ensure that all registration updates are executed correctly in line with agreed Service Level Agreements (SLAs)

* Ensure all registration updates are executed with a high degree of accuracy and check registration items processed by another team member.

* Ensure all issues are resolved in a timely manner and all consumers are provided with clear information and are kept appropriately informed before, during and after execution as per treating customers fairly, guidelines.

* Respond to queries raised by internal areas, Independent Financial Advisers, and clients, efficiently and professionally which includes both verbal and written correspondence.

* Support other operational teams where required and advise the Head of Dealing & Registration of all outstanding and current issues and undertake additional projects as directed to by the Head of Dealing & Registration


34 days hols, bonus and bens

BL1, Bolton, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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