The successful candidates will be working within a small team specifically targeting fare evasion at various stations in the area issuing Penalty Fares and other reporting documents, and will be required to complete other operational documentation supporting strategies aimed at reducing ticketless travel. As this is a customer facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. The delivery of high standards of customer service is therefore a key skill for all of these roles and well as being able to deal with confrontation. There will be a requirement to attend Court when necessary.
As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.
Applicants must be able to demonstrate the following:
– Excellent customer service skills
– IT literate
– High standards of honesty and integrity
– Ability to work well under pressure
– Pro-active, friendly attitude with good interpersonal skills
– Solid experience in dealing with customers face to face
– Excellent communication skills
– Good standard of numeracy and literacy
We have a range of available of working shifts over 7 days per week with opportunities for overtime. The rates of pay will upto £9.50 hr after initial training has been completed.
Shift Pattern: Working a rota of morning & lates shifts between 0530hrs and 2330hrs Mon to Sunday however the majority of shifts will be between 0630hrs and 2230hrs
Interviews to be carried out as soon as possible
Bolton, Greater Manchester
Offerd Salary0- £15,000