Overall Purpose: To provide support to the Planned Works team to deliver effective resource management and query handling.
Responsibilities & Outcomes Skills / Experience General Role Expectations
Plan effectively the resources required to carry out Planned Worksthroughout each programme.
Order materials direct with supplier by scheduled deadline andliaise with the suppliers to ensure that materials are delivered direct
to site on specified date.
Update systems accurately to reflect goods received and stages ofwork in progress to ensure accurate and timely financial reporting.
Respond efficiently to customer enquiries and ensure that they arefully conversant with the schedule of work to be completed.
Ensure compliance with GDPR regulations when processingcustomer data.
Ensure that all written, electronic and telephone enquiries areanswered and resolved effectively in accordance with agreed
service standards and timescales.
Provide effective planning of regional operative's diaries workingclosely with the regional operational team to support the
achievement of operational KPIs.
Work closely with the commercial team in relation tosubcontractors, purchase orders and variation orders to ensure
continued value for money and commercial procedures are
Take appropriate Health and Safety measures to ensure personalsafety and the safety of our customers and colleagues.
Support the protection and safety of our customers by ensuringsafeguarding procedures are followed and safeguarding concerns
are appropriately identified, monitored and reported.
Ensure we have the right skills assigned for at the right time toensure delivery to target date.
Programme and individual properties delivered on time, and tocustomer's satisfaction.
Operational employees have minimal travel time.
Works are managed effectively and safely using a robust and proactiveapproach to Risk and Health & Safety and prioritised in line
with the Business Plan at all times.
Productivity and Key performance indicators are achieved.
Safeguarding concerns, suspicions or allegations of abuse areappropriately identified, recorded and sent to the appropriate
Experience of working in a customer focused environment.
Experience of working within agreed performance targets.
Proven ability to work methodically, follow agreedprocedures and accurately record data and information.
Ability to work in a fast-paced environment and underpressure.
Experience of working with databases.
Microsoft office including Word and Excel.
Demonstrate the Guinness Behaviours.Desirable:
Experience of scheduling work.
Experience of working with sub-contractors.
Excellent organisational and time management skills.
Experience of Accu Serv job management system.These are the requirements for roles at Grade B. There may
be certain headings against which the requirements of
individual roles are higher or lower. Your manager will advise
if this is the case.
Assigned and accountable for specific areas of responsibility/deliverables.
Performs a range of tasks which vary in complexity withinscope of their function.
Makes decisions within parameters set by manager, usingjob/specialist experience.
Has regular communication with internal/external contactsand builds relationships required to deliver priorities.
Works collaboratively with colleagues to deliveraccountabilities.
May prioritise and oversee activities of others to meetrequired deadlines and standards.
Coaches inexperienced team members.
Provides first level advice and support for others.
May manage or support consistency of the employmentexperience in own area.
Impact & Influence:
Decides within a range of solutions/practices which are themost applicable.
Actions have predominantly local or internal impact on one ora small number of individuals.
Required to share knowledge and experience with others.
Adapts own behaviour to influence colleagues/peers.Thinking Challenge:
Assists in the identification, assessment and resolution of arange of issues/problems.
Required to assess and resolve standard/ non-standardissues/problems, largely on own initiative.
Implements procedures to ensure continuous improvement.Customer Service:
Respects and values customers, both internal and external,and demonstrates our commitment to high quality customer
service in all that is done.
Educated to NVQ II or equivalent GCSEs.Desirable:
Microsoft and/or business intelligence related professionalcertification or equivalent evidence of competency.
Driving Licence Required No
Mobile working required No
Evening and weekend working required No
Free parking, canteen on site
Oldham, Greater Manchester
Offerd Salary0- £15,000