Operations Administrator

Job Overview

Job Title: Operations Administrator

Location: Northenden, Manchester

Salary: £19,000 – £19,500 per annum

Job type: Full time, Permanent

Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday

Express Solicitors is a top 200 Law firm that specialises in all areas of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence. We pride ourselves in the work we do helping injured people.

We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel.

Our employees are our most important asset and have been instrumental in helping us recover millions of pounds each year for injured people. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all.

About the role:

Express is currently looking to appoint an Operations Administrator to assist the Operations Team and offer general support to the organisation.

The main elements of the role will be to complete routine centralised processes including mailshots, administration of insurance policies related to personal injury claims, document template maintenance, bulk transfers of cases between file handlers and assistance with reporting and management information requirements of the firm.

Additionally, the role will encompass aiding the Operations Team in respect of contracts, subscriptions, and periodic compliance processes. Support may also occasionally be required by the Managing Partner and other members of the senior management team.

Please note, this is a new role and therefore the scope of responsibilities will likely evolve as the role becomes established.

An opportunity for a rewarding career exists for the right candidate and training and guidance will be given.

Job Duties:

Administration of the various insurance schemes operated by the firm
Creation and maintenance of legal template documents used on the Proclaim case management system
Transfers of cases between file handlers using centralised processes
Management of routine, periodic and ad hoc mailshots and e-shots
Administration of company documentation including version control and compliance
Providing administrative assistance with the maintenance of contracts etc in the correct filing systems and ensuring diaries for renewal and termination dates are maintained
Assistance with regulatory processes e.g. annual renewal of Solicitors Regulation Authority authorisation
Assistance with the correct implementation of regulatory requirements
Various ad hoc duties commensurate with the roleAbout you:

Essential criteria

Experience of working in an administrative/clerical role
Good knowledge of Microsoft Office software including a good working knowledge of Microsoft Excel
Excellent literacy and numeracy skills
Strong communication skills
Excellent organisation and time management skills
A positive attitude and ambition to succeed
Understanding of the legal industry and personal injury claims processDesirable criteria

Advance knowledge of Microsoft Excel
Experience of producing reporting data
Experience of working in a professional or service industry
Experience of working within a regulated environmentBenefits Package

Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday
23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols. Please note, the office is closed between Christmas and New Year and 3 holidays are reserved for this period
3 holiday buy backs per year after 1 year of service
Private medical insurance available after 2 years' service
Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company
Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
Active training culture and various groups and events such as Diversity & Inclusion
Netball / Football team, 10km Manchester team and more
Usual ancillary benefits including Employee Assistance Programme etc.Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Operations Assistant, Administrator, Administration Assistant, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator will also be considered for this role


Manchester, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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