Learner Engagement Officer

Job Overview

We are now looking for a Learner Engagement Officer to process the learner paperwork from start to completion and monitoring the learners’ journey throughout their qualification. Additional tasks include using data management systems to analyse data, working with a variety of awarding bodies and funding paperwork and reviewing the learners progress.

Day to day responsibilities will include, but are not exclusive to:

* Manage day to day operational responsibilities of claims processes including processing start and leaver paperwork

* Data entry of paperwork onto the MI system in line with contractual and funding requirements

* Preparation of management information

* Analysis of learner progress highlighting trends and issues

* Generating ERN’s and ULNs

* Maintaining an effective filing system

* Ensuring queries and issues are dealt with quickly

* Contributing to caseload reviews

* Liaising with assessors where needed

* Creating reports and feedback as directed by management

* Supporting the organisation in areas including Ofsted inspections, ESFA audits, etc.

* Ensuring a consistent administration service for all contracts

* To provide management information data on a daily/weekly/monthly basis and upon request

* Responsible for ensuring data integrity, quality and compliance in relation to contract and audit compliance

* Speaking with learners at the start of enrolment and throughout their learning journey to ensure support and communication

Desirable Skills, Experience & Qualifications

* Excellent attention to detail

* An enthusiastic individual who is willing to learn and work, even when tasks are repetitive

* An individual who can both work within a team and on individual tasks efficiently and reliably

* Confident in communicating, both verbally and in writing

* Proficient in Microsoft Office suite

* Administration experience or an interest of working within an administration role

The Package

* Competitive salary

* 31 days holiday (including bank holidays) + 1 bonus day off for your birthday

* An additional 1 day of holiday added for each years’ service served (up to 35 days)

* Pension scheme

* Long service awards

Solvo Vir’s Values

Excellence – over achieve in everything we do

Determination – the drive to achieve and the energy to succeed

Clarity – be clear and concise, taking the jargon out

Collaboration – work together and support each other

Integrity – clients and learners at the heart of everything we do

We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Background checks and an enhanced DBS check will be required.

Unfortunately, due to the high number of applications we receive for our roles we are unable to respond individually to all applicants


Plus Bonus

WA14, Altrincham, Trafford

Full Time


Job Detail
  • Offerd Salary0- £15,000
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