Kickstarter Scheme – Trainee Customer Administrator

Job Overview

Kickstarter Scheme – Trainee Customer Administrator

Kickstarter Scheme – the Government work experience scheme where you earn wages while gaining hands on experience in a workplace. We are a friendly Financial Services business and the right candidates will have opportunities to join us permanently in an Apprenticeship full time role. Supported by our trade association we'll also help you develop the skills towards finding long term employment.

Kickstarter Scheme – Trainee Customer Administrator Responsibilities:

Dealing with email queries from customers and clients whilst ensuring defined SLA’s and KPI’s are achieved.
Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved.
Accurate input of data & encryption of files.
Documenting accounts thoroughly with clarity & transparency.
Carry out a range of administrative tasks to help operations as well as other departments.
Complying with government legislation and company guidelines that of our clients’.
Development towards dealing with bereavement notification calls and complaints.
Kickstarter Scheme – Trainee Customer Administrator Requirements:

We are looking to fill these posts with people who enjoys meeting others and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail and good communication skills. Call centre experience is not essential and full training will be given.

Essential skills:

Good Communication – both written and verbal.
Good IT Skills.
Friendly approach and the ability to establish good working relationships.
To work well under pressure and to be able to work with people from a variety of background.
About Phillips & Cohen Associates:

Phillips & Cohen Associates are the world’s market leader in the highly specialised area of probate debt recovery. Our continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will have the necessary skills to progress. This is reflected in various awards we have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Location: Manchester, UK

Contract type: Fixed Term Contract

Hours: Part time, 25 hours per week

Salary: Kickstarter Scheme

Benefits: Competitive

You may have experience of or be interested in the following: Apprentice, Apprenticeship, Call Centre, Contact Centre, Customer Services, Customer Service, Administrator, Administration Assistant, Office Assistant, Financial Services, etc.

Ref: 99594



Part Time


Job Detail
  • Offerd Salary0- £15,000
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