Inbound Customer Service Advisor

Job Overview

Connections are working with a client based in Salford who are a dedicated Service line to various businesses across the UK. We are looking for Advisor's to join their current team during a period of business growth;

Responsible for taking high volume inbound calls
Liaising with clients from various Industry backgrounds
Responding to / escalating queries
Managing or transferring calls to relevant parties internally / externally
Data entry in put – client details and General Administration

Candidate requirements

Excellent communicator – Effective, clear, and concise communicator, comfortable expressing yourself to customers and team members. A high standard of written and spoken English is essential
Confident – Self-confidence goes hand in hand with competence, callers and clients need to know their calls are in competent hands , therefore this person needs to be confident.
Ability to learn rapidly in an ever-evolving environment, constantly building on experiences and increasing knowledge base. They are an ever-changing business with a fast-growing client base, you must be able to adapt quickly to change.
Self-driven and eager to use own initiative for problem solving and to overcome obstacles.
Active listening and problem-solving techniques. Identifying and understanding problems to offer better/quicker solutions.
Must be able to multitask, you will be using multiple systems whilst talking to and assisting the customer so the ability to multitask will be vital.

Working hours: Fully flexible to work 40 hours per week any shifts between the hours of 7am – 10pm, 5 days out of the 7.

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

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Salford, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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