Inbound Call Handler

Job Overview

Inbound Call Handler

Location: Manchester

Salary: £20-21k

Contract: Temp to Perm

The purpose of this role is to professionally handle a high volume of incoming calls from both branches and direct customers, resolving finance related queries in line with the script provided. Please see below an overview of the job responsibilities:

1st line call handling – approximately 200 calls per day

Refer calls that cannot be resolved to the relevant credit controller

Adhere to high levels of customer services by helping and supporting the customers in a friendly and professional manner on the phone. Take the time to understand the customer needs and ensure these are met.

Carry out ad-hoc administrative duties

Treat internal and external customers in a professional and courteous manner at all times, ensuring clear communication

Represent the company values

This list is not exhaustive and other duties may be required.

To be successful in this role, you must have previous high-volume call centre experience, ideally within customer services. Finance experience is not essential, but some understanding would be advantageous. You must have 5 GCSE's at Grade C or above, including Maths & English. You must have good attention to detail, a great telephone manner and possess the ability to work in a fast-paced environment. You must be self-motivated and have good time keeping skills.

In return, you will receive £20,000 to £21,000pa equivalent, paid hourly, every Friday. This is an ongoing position so you will be guaranteed work for a longer period, and you will receive great working hours (37.5). This organisation has a fantastic culture, with great offices and a supportive team.

If you are interested in this role please do not hesitate to apply now


Trafford Park, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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