Domiciliary Care Worker

Job Overview

Job Description:

Health/ Domiciliary Care Worker

Reports to: Registered Manager

Purpose of role

To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.

Key responsibility

Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times.

You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.


Care and support

Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.

Follow instructions in the care and support plan which has been agreed with each customer. This may include:

· All aspects of personal care

o Showering and bathing

o Dressing and grooming

o Toileting and continence care

o Teeth and dentures

· Taking medicines

o Encouraging, reminding; assisting and giving medicines

o Ordering and collecting prescriptions

o Returning unwanted medicines to the pharmacy for safe disposal

· Eating and drinking

o Helping the customer to plan what to eat and drink

o Gentle encouragement and help to eat and drink well

o Shopping, preparing and serving food and drinks

o Clearing the table, washing up and keeping the kitchen area clean and tidy;

o Agreeing with the customer how to store food safely and dispose of out of date produce

· Safely using aids and personal equipment in a manner that respects the dignity of customers. For example

o Standing and walking frames

o Wheelchairs, manual and electric hoists

o Sliding sheets and moving boards

o Hearing aids and other physical aids

· Housework

o Washing floors, vacuuming and sweeping

o Laundry and ironing, making beds and changing the linen

o Dusting and general tidying

· Social and physical activities or mental stimulation such as

o Answering the door and greeting visitors

o Answering emergency bells and the telephone

o Writing cards and letters or emails

o Taking a customer out shopping, to see their friends or to other activities

o Hobbies and recreations such as reading, photo albums, games, etc

· Supporting a customer through temporary and terminal illness, including

o End of life care

o Hospital appointments

o Liaising with community health support and families

Recording and reporting

· Record and report all relevant customer information including

o The care and support that you provide and assistance with medicines

o Changes to a customer’s condition or other concerns

o Faulty equipment or hazards in the home

o Response to emergencies, accidents and incidents

o Safeguarding matters

o Contact with families or carers and other professionals

o Other matters as required by Grace 247 Care procedures

· Keep all information about customers and their families secure and confidential

Work well as part of the Grace 247 Care team

· Follow Grace 247 Care policies, procedures and guidance at all times

· Take part in staff and customer meetings

· Attend training activities and appraisal and development meetings

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

Role specification

This provides a picture of skills, knowledge and experience required to carry out the role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Essential criteria

Personal attributes

Caring and compassionate towards people in need of care and support

Respect for people suffering from a range of medical conditions with different

backgrounds and beliefs to your own. Commitment to non-discriminatory care


Self-motivated and keen to learn. Willing to seek guidance when needed and follow


Excellent time keeper and reliable

Good hygiene practice, including personal hygiene, and a smart appearance

Good stamina and a level of fitness to meet the physical demands of the job

Knowledge and understanding

General understanding of the needs of people who require care and support

Respect for the rights of our customers. Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each customer

Understanding of why confidentiality is important and what this means as a care


Experience and skills

Ability to listen, communicate clearly and build positive working relationships with

customers, their families, Grace 247 Care staff and other social and health care


Ability to give care and support to customers with aspects of their daily living in a

manner that respects their dignity, is non- judgmental and promotes their

independence, choices and privacy

Good organisational skills, so customers receive the services they expect

Ability to use own initiative and work alone or as part of a team especially in an


Numerical skills to support customers in managing their money and buying shopping

or paying bills when requested to do so

Ability to keep written records in clear English about the care and support given to

each customer, including help with medicines

Ability and willingness to follow Grace 247 Care’s policies, procedures and


Additional requirements

Commitment to respecting customers’ rights at all times including their rights to

privacy, dignity and independence

Willingness to undertake training. All staff are expected to meet regulatory training


This role will require you to obtain an Enhanced satisfactory clearance from the

Disclosure and Barring Service formally known as the DBS

Driver’s Licence

Class 1 business insurance, (if using own car for business purposes)

Desirable criteria

NVQ/QCF Level 2 or equivalent

Previous experience as a care worker or as an unpaid carer

Knowledge of how to recognise abuse and safeguarding procedures

Working knowledge of health and safety matters relating to home care

Flexible approach to working

Full drivers’ licence – no more than 6 points


Manchester, Greater Manchester

Full Time


Job Detail
  • Offerd Salary0- £15,000
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