Customer Service Coordinator

Job Overview

As leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems, and surgical products dedicated to serving the healthcare needs of women throughout the World, they are looking for an experienced Customer Service Coordinator with data capturing experience as well as working on CRM system – SalesForce.

Client Details

The client is a leader in ten areas of women's health, including mammography and breast biopsy; radiation treatment for early-stage breast cancer; breast MRI; cervical cancer screening; treatment of menorrhagia; permanent contraception; osteoporosis assessment; preterm birth risk assessment; mini C-arms for extremity imaging; as well as molecular diagnostic products, including HPV testing and reagents for a variety of DNA analysis applications. Our core business units are focused on breast health, diagnostics, GYN surgical, and skeletal health.

This role will be based out of their UK offices in Manchester.

Description

Responsibilities
Responsible for, but not limited to:

Governing customer data via the on-going maintenance & reporting on the various customer data cleansing activities as well as identifying opportunities to streamline and improve the accuracy of customer data.

Supporting the data quality strategy through pro-active and re-active operational analysis

Contributing to on-going data maintenance and cleansing of customer accounts by driving data entry rules for data elements into systems

Provide customer support on a daily basis to various internal and external customers as related to customer accounts which includes legal entities, locations, health systems, and contacts

Support the Customer Data Quality Supervisor in administering business rules relating to the maintenance of accurate and comprehensive customer data across the organization

Responsible for ongoing data quality initiatives such as match/merging, research, data cleansing, duplicate records and maintenance of standards

Actively participate in team objectives

Support the department with ad-hoc tasks and projects when required

Contribute to ongoing process improvement

Profile

Strong attention to detail and ability to think analytically
Strong organizational, planning and time management skills
Team player with a positive attitude committed to quality processes and outcomes
Ability to prioritize and manage multiple tasks
Knowledge of Oracle e-Business Suite (Release 11i)
Knowledge of Oracle Customer Data Model (TCA)
Knowledge of Microsoft Office 2007
Strong process and data analysis skills
Strong organizational skills
Strong presentation and inter-personal skills.
Knowledge of SiebelJob Offer

You will join a healthy growing company in exciting changing times, who believes that people are their greatest assets. Only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.

You will be paid weekly through Page Personnel

Receive a competitive salary

Fantastic working environment

Potential for it to be extended

CV-Library

Wythenshawe, Greater Manchester

Full Time

 

Job Detail
  • Offerd Salary0- £15,000
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