We have an exciting opportunity for an Office Based Customer Service Advisor working in Manchester City Centre. This is an ongoing contract with the possibility of a permanent contract.
Working on behalf of our client on a Public Sector related campaign based in our modern COVID safe offices in Manchester City Centre.
Monday-Friday 08.00 – 18.00
Hourly rate of £8.91 p/h 37.5 hours
The main responsibilities of the role will be:
Taking calls from customers claiming for Personal Independent Payments
Following a script and using multiple systems
Creating tasks for customers
Completing online application forms
A successful Customer Service Representative Will Ideally have:
Excellent customer service
A friendly approach
Experience in dealing with a high volume of calls from a varied customer groups.
Excellent Keying/Listening & Data Inputting skills.
Ability to navigate around a P.C comfortably.Calls are monitored for quality and training purposes.
The successful candidate will be expected to meet weekly and monthly targets in call quality, adherence and volume.
You will require a current or new DBS certificate.
Please apply directly to this advert with an up to date CV
Manchester, Greater Manchester
Offerd Salary0- £15,000