Customer Account Executive

Job Overview

We are a ‘Family style’ run business, maintaining, and repairing foodservice equipment for many of the UK’s leading retail chains, giving us unrivalled industry expertise earned over 40 years of experience, specialising in Rapid Response, Preventative Maintenance and Account Management.
We are looking to recruit an Account Executive to be responsible for all customer escalation support, administration and transactional reporting. Supporting the Account Management function with the retention and growth objectives for the existing customer base.
Your Role:
* To always represent the company in a professional manner
* Co-ordinate with relevant internal departments to swiftly resolve escalations
* Monitor customer account performances and KPI’s
* Ensure Client Portals are correctly used and accurately updated
* Identify growth opportunities within assigned accounts
Our Ideal Candidate:
* Ability to manage internal and external stakeholders
* Excellent written and verbal communication skills, good attention to detail
* Strong working knowledge of Microsoft Office Suite
* Demonstrates strategic decision making
* Ability to meet tight deadlines and targets
* Experience working with CRM systems
Key Performance Indicators:
* Flexibility and adaptability to ever-changing job function
* Development of customer and colleague relationships
* Quality and accuracy of work, including meeting deadlines
* Excellent organisational skills
* Excellent interpersonal skills
* Demonstrated ability to work independently and in a team environment
Why join Us:
We value or employees here at Miller’s so in return for your hard work we offer a number of benefits:
* Companywide fun days and events
* Opportunity to participate in charity events
* Annual Staff Party
* Full stylish uniform provided
* On-site canteen offering weekly treats
* Long service awards
Working Hours:
Monday – Friday, 9:00am – 5:00pm
Job Types: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year

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Full Company Uniform

BL9, Bury, Greater Manchester

Full Time

 

Job Detail
  • Offerd Salary0- £15,000
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