Change Analyst

Job Overview

We are looking for a Change Analyst to join us on a 12-month contract at N Brown. 

We champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape, or background should stop anyone from feeling confident, stylish, and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services, and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. 

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things, and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new, and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career, and our customers’ lives. We are proud to be N Brown. 

As a Change Analyst at N Brown, your responsibilities will include:

Supporting management in delivering process, system, and strategic requests within Customer Operations. 
Acting as a voice for the customer and colleague, championing change and improvements across the customer and colleague experience. 
Supporting management in identifying and capturing business requirements and key business impacts in the agreed format and detail the differences between the as is and to be scenario. 
Carrying out pre & post impact analysis, calling out any risks to customer or colleague journey. 
Ensuring regulatory requirements have been considered and captured with any piece of change i.e., TCF, Vulnerable. 
Ensuring appropriate documentation is created/captured i.e., logs, process documentation, meeting minutes etc.
Creating user acceptance test scripts and arranging/conducting UAT work with the appropriate teams on defect resolution. 
Engaging and working collaboratively with colleagues from various departments to support the effective implementation. 
Acting as an SME for the Customer Operations division. 
Product maximisation – understanding product roadmap, proactively promoting product features to relevant stakeholders to ensure that we are maximising product capability and ROI. 
CSAT – Conducting root cause analysis to explain drivers behind fluctuations and influence key stakeholders.  
At N Brown, we are looking for a Change Analyst who has the following skills and experiences:

Ability to define the most appropriate approach and tools to use in a change analysis situation. 
Knowledge and awareness of Change/Project Management principles, documents, and plans. 
Strong influencer – able to lead meetings to a successful conclusion. 
Ability to build strong relationships across an organisation at all levels.            
Strong analytical skills specifically problem solving and root cause identification. 
Ability to communicate with impact and clarity, both verbally and in writing. 
Flexible, adaptable, and resilient. 
In return for your hard-work and commitment, you’ll receive fantastic training and a competitive benefits package. You will be part of a team who have a strong strategy to grow beauty and are passionate about offering real beauty for the real woman in an inspiring way.  

To apply for this role as Change Analyst, please click apply online and complete the full application process. 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. 

Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams



Full Time


Job Detail
  • Offerd Salary0- £15,000
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