One of the UK's leading brand is looking to expand their Technical Support team, responsble for providing 2nd line technical support to a diverse 1000+ devices.
You will be provide technical support, including detection, recording, analysis and the resolution of incidents
received via phone, email, intranet and walk-up as well as respond and resolving support enquiries directly from clients, and help them resolve hardware and / or software problems.
++ You will be required to work night shift rota – 7pm -7am – 4 nights on, 4 nights off ++
Incident diagnosis and Problem solving skills within an IT environment.
Excellent interpersonal, communication and negotiation skills, both verbal and written.
Ability to plan, coordinate and prioritise different activities.
Ability to liaise with, and relate to, a broad spectrum of individuals.
Strong customer service ethos with a can do mentality.
Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365).
Good network knowledge (WAN / LAN).
Good understanding of PC hardware set-up, configuration and maintenance.
Comfortable in playing a key role within a team environment.
A flexible approach to the provision of support services to a dynamic, growing business.
A strong desire to learn new skills.Preferable
Understanding of software tools such as Microsoft Project and Visio.
Understanding of MAC OSX & iOS (including MDM).
Understanding of Oracle products relevant to the retail industry.
Understanding the business drivers (e.g. tangible, intangible benefits).
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Shift (£4k) + Bens
Milnrow, Greater Manchester
Offerd Salary0- £15,000