Are you a Business Analyst with good experience in Business and Customer CRM processes? This is an excellent opportunity to join a global scientific organisation!
The position will involve defining and delivering digital transformation for multiple company sites across CRM, E-commerce and Order Management. You will ensure excellent CRM processes, advocating design standardisation and best practices to enable excellent customer journey. As you will work closely with teams across the business including IT, business stakeholders, Architecture and Delivery teams, excellent communication and problem solving skills are essential.
To be considered for this role you must have:
* 5 years’ experience as a Business Analyst with 3 years’ working with CRM systems (ideally Salesforce)
* Experience working on Ecommerce platforms, UX and customer journey/insight
* Experience working in both Agile and Waterfall methodologies
* Experience in Business Process Mapping and requirements gathering
* Modelling and analysis tools including Visio, Jira, YouTrack, etc
This is a full time, permanent position with the option to work remotely. It is a great opportunity for a self-motivated and enthusiastic candidate looking to develop their career in the direction of their choice.
Key words: Business Analyst, CRM, Salesforce, Ecommerce, Agile, mapping, UX, UI, Waterfall, Jira, Visio, customer insights, business processes, business requirements, analysis, modelling, solution testing, user acceptance testing, data, data models, VRS7015EM.
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Manchester, Greater Manchester
Offerd Salary0- £15,000
ExperienceLess than 1 Year
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