2021-05-13 10:30:36

Job Overview

Customer Relationship Assistant

Heard of us?
We're an award-winning bank; backing people to fulfil life's hopes and dreams.

Now is your chance…
The role of Customer Relationship Assistant is really important to us. You will pro-actively contact existing customers through the life of their mortgage, developing our customer relationship by providing excellent customer service, liaising directly with customers and intermediaries via the most appropriate methods of communication as required. Supporting customer retention by becoming a point of contact to our existing customers upon their product maturity. Providing information on the alternative product options that may then be available.

When the time is right, we would love to welcome you to our Manchester office. In the meantime you will be based remotely. You'll be made to feel part of your new team by your Line Manager and colleagues through regular contact and virtual interaction.

What would your day look like?

Addressing customer and broker contact by phone, email and written correspondence – providing an excellence of customer experience
Understand and embrace the principals of Treating Customers Fairly (TCF) at all times
Following an execution only process
Contributing to the development of new processes and practices
Undertaking proactive customer contact activity in line with our developing customer relationship strategy. Providing information to customers at Product Maturity where required under an execution only process
Generate telephone appointment activity in order to achieve retention goals and targets
Responding to redemption requests, contacting customers in order to retain the relationship
By engaging with customers, creating opportunities for additional borrowing and/or additional products and refer as appropriate
What do we expect of you?

Ability to deliver in a fast paced environment
Excellent telephone manner
Ability to engage and undertake quality conversations with customers
Excellent organisational, communication, numerical and analytical skills
Enthusiastic with the ability to work towards targets
Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement
Demonstrable problem solving, decision-making and time management skills
The ability to deal with customers in difficult situations
Experience of working within a regulated, banking or financial services environment
Knowledge of common IT platforms, and ability to learn various in-house systems
What can you expect of us?
A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still Curious?
Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.

Aldermore is an equal opportunities employer

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position


2021-05-13 10:30:36

Manchester, Greater Manchester

Job Detail
  • Offerd Salary0- £15,000
  • Career LevelOfficer
  • ExperienceLess than 1 Year
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